Frequently asked questions
Are your fragrances authentic?
Yes. We only sell genuine fragrances sourced through authorised channels. [PLACEHOLDER — to be agreed with Scents Avenue]: supplier and authenticity wording to be confirmed. If you ever have doubts about a purchase, contact us and we will look into it.
How long does delivery take?
Delivery time depends on where you are. Our current planned estimates are same or next business day in Warri and environs, 1–2 business days elsewhere in Delta, 2–3 days across the South-South and Lagos, 2–4 days to Abuja and 3–5 days to other states. [PLACEHOLDER — to be agreed with Scents Avenue]: rates and timelines are placeholders until confirmed. You see the exact fee and estimate before you pay.
Which payment methods do you accept?
We accept cards, bank transfer and USSD, processed securely by Paystack. The total you see at checkout is what you pay, with no hidden fees. [PLACEHOLDER — to be agreed with Scents Avenue]: confirm the final list of payment methods.
What is your returns policy?
Because fragrance is a personal product, we can only accept returns of unopened, unused items in their original packaging. If your order arrives damaged or incorrect, tell us as soon as possible. [PLACEHOLDER — to be agreed with Scents Avenue]: the return window and refund process will be set out in our Refund Policy once agreed.
Do you offer gift wrapping?
Our gift sets come in presentation packaging, and we can add a gift message. [PLACEHOLDER — to be agreed with Scents Avenue]: gift wrapping options and any extra charge to be confirmed.
How do I choose a fragrance?
Start with the scent family you enjoy: fresh, floral, woody or warm and amber. Then think about when you will wear it and how strong you want it to be. The Scent Finder does this for you in about a minute, and a miniature is a low-risk way to try before you buy the full size.
How do I make my fragrance last in hot weather?
Apply after a shower to moisturised skin, spray pulse points such as the wrists and neck, and avoid rubbing. Lighter fragrances fade faster in heat, so consider a stronger concentration (eau de parfum, parfum or a perfume oil) and keep the bottle away from sunlight and heat.
Can I pick up my order in Warri?
Yes, in-store pickup is available at Scents Avenue, Warri. We will tell you when your order is ready. [PLACEHOLDER — to be agreed with Scents Avenue]: store address, opening hours and pickup instructions.