Refund Policy

[PLACEHOLDER — to be agreed with Scents Avenue]. This policy is a draft and must be confirmed before launch.

Our approach

Fragrance is a personal product. For hygiene and authenticity reasons, we can only accept returns of items that are unopened, unused and in their original packaging.

Return window

You may request a return within [PLACEHOLDER — to be agreed with Scents Avenue] of receiving your order.

Damaged or incorrect items

If your item arrives damaged or is not what you ordered, contact us with your order number and photos within [PLACEHOLDER — to be agreed with Scents Avenue]. We will replace it or refund you.

How refunds are paid

Approved refunds are returned to the original payment method through Paystack. [PLACEHOLDER — to be agreed with Scents Avenue]: expected refund time.

Items we cannot take back

• Opened or used fragrances and perfume oils
• Miniatures and gift sets that have been opened
• [PLACEHOLDER — to be agreed with Scents Avenue]: any other exclusions

How to start a return

Contact us with your order number and the reason for the return. [PLACEHOLDER — to be agreed with Scents Avenue]: contact channel and address for returns.